Effective Date: September 13, 2024
Last Updated: May 10, 2025

At Trílex Fix, your privacy and the security of your information are important to us. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website store.trilexfix.com or use any of our services. By accessing our store or placing an order, you agree to the practices outlined here.

This policy complies with data protection regulations and is optimized for transparency and search engines.

1. Information We Collect

Personal Information

When you browse or make a purchase from our store, we collect personally identifiable information (PII), which may include:

  • Your full name
  • Email address
  • Phone number
  • Shipping and billing address
  • IP address and browser information
  • Payment and transaction details
  • Device identifiers and geolocation

We may also collect this data from third parties such as payment processors or marketing tools.

Non-Personal Information

This includes information that does not identify you directly, like:

  • Browser type and version
  • Time spent on pages
  • Clickstream data
  • Cookies and browsing behavior

2. How We Use Your Information

We use the collected information to:

  • Fulfill and process orders
  • Provide customer support and service updates
  • Manage your account and preferences
  • Send transactional and marketing emails (with consent)
  • Improve website functionality and user experience
  • Detect, prevent, and investigate fraud or illegal activity
  • Personalize your shopping experience
  • Comply with legal obligations

With your permission, we may send promotional emails, discount alerts, or updates related to Trílex Fix products and services. You can:

  • Opt-in during checkout or signup
  • Unsubscribe at any time via the link in our emails or by contacting support@trilexfix.com

We never sell your data for marketing purposes.

4. Payment Security

Our store uses Shopify and industry-standard PCI-DSS compliant payment gateways. Your credit card and payment data are encrypted using SSL (Secure Socket Layer) and stored securely with AES-256 encryption.

You can learn more from Shopify’s Privacy Policy.

5. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Remember your preferences
  • Monitor website performance
  • Track cart items and session info
  • Serve targeted ads via platforms like Google Ads and Facebook Pixel

You can manage cookie preferences via your browser settings or opt out of ad tracking through tools like:

6. Sharing Your Information

We only share your information when necessary, including with:

  • Shipping partners (e.g., USPS, UPS)
  • Payment processors
  • Email marketing tools (only with your consent)
  • Legal or governmental authorities, when required
  • Affiliates and service providers who help us operate the business
  • Business transitions, such as a merger or acquisition

We do not sell your personal information.

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to read their policies before providing personal data.

8. Data Security

We implement industry-standard safeguards, including:

  • SSL encryption
  • Access controls
  • Regular security audits
  • Secure payment gateways

Although no system is 100% secure, we take reasonable steps to protect your data.

9. Your Rights and Choices

You may:

  • Access or update your personal information
  • Request deletion of your data (with some exceptions)
  • Withdraw marketing consent
  • Disable cookies in your browser
  • Request details about how your data is used

To exercise your rights, email us at support@trilexfix.com.

10. CCPA – California Residents

If you’re a California resident, you have the right to:

  • Know what personal data we collect
  • Request deletion of your data
  • Opt out of the sale of personal data (we don’t sell it)

To make a request under the California Consumer Privacy Act (CCPA), contact us at support@trilexfix.com.

11. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect data from minors. If we learn that a child has submitted personal data, we will delete it promptly.

12. Changes to This Privacy Policy

We may update this policy as needed. Any changes will be posted here, and significant changes will be communicated via email or site notice.

13. Contact Us

For any privacy-related questions or concerns:

Trílex Fix
📍 P.O. Box 22, Oxnard, CA 93030
📞 (805) 612-0294
📧 support@trilexfix.com
💬 Chat: Use the chatbox on trilexfix.com