Welcome to store.trilexfix.com. By shopping with us or using our site, you’re agreeing to the following terms. We’ve done our best to keep things straightforward — if you have any questions, just reach out.

1. Orders & Payments

We accept most major payment methods, including Visa, MasterCard, Discover, American Express, Venmo, Klarna, and other payment methods made available through our website. Orders must be paid in full before they’re processed. If there’s an issue with your payment, we’ll reach out to sort it out before shipping anything.

Placing an order does not guarantee immediate shipment. Orders may require processing time for payment verification, inventory verification, inspection, preparation, refurbishment, or other fulfillment requirements.

2. Shipping & Delivery

We usually ship via USPS Priority or similar tracked shipping options. Shipping times vary, but we’ll always do our best to get your order out promptly.

Once your package has been transferred to the shipping carrier, delivery times and carrier delays are outside of our control. We are not responsible for delays, interruptions, or losses caused by the carrier; however, we will reasonably assist customers with tracking and, when appropriate, filing a carrier claim.

Customers are responsible for providing an accurate shipping address. Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided by the customer.

3. Returns & Refunds

For New Items:

  • Returns are accepted within 14 days of delivery.
  • Items must be unused and in original packaging.
  • You’ll be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
  • A refund will be issued after we receive and inspect the returned item.
  • Items returned without their original packaging, accessories, or included components may be subject to an adjustment or may not qualify for a return.

For Refurbished or Custom Items:

  • Refurbished, custom, and specialty items are generally final sale unless the item is defective on arrival or otherwise covered by a warranty or product-specific return policy.
  • If something’s wrong with a refurbished or specialty item, contact us within 7 days of delivery and we’ll work with you to determine the appropriate repair, replacement, or refund solution.
  • Product pages may contain additional return, warranty, or condition information that applies specifically to that item.

4. Order Cancellations & Restocking Fees

We understand that customers may occasionally need to cancel an order. Cancellation requests must be submitted as soon as possible. We will make reasonable efforts to cancel an order before it is shipped or otherwise committed to fulfillment.

  • Before shipment: If an order has not shipped, customers may request cancellation. Approved cancellations are subject to a 10% restocking and cancellation fee, with a minimum fee of $15.00, to cover order processing, payment processing, inventory handling, preparation, and restocking costs, to the extent permitted by applicable law.
  • Example: For a $149.99 order, the 10% restocking and cancellation fee would be $15.00, resulting in a refund of $134.99 before any other applicable non-refundable charges.
  • Specialty and refurbished products: Orders involving refurbished, custom, specially sourced, or specialty items are subject to the same cancellation and restocking fee because these products may require additional inspection, testing, preparation, sourcing, packaging, or inventory handling.
  • After shipment: Once an order has shipped, it cannot be cancelled as an unshipped order. Any applicable return must follow the return policy for the product.
  • Defective or incorrect items: The cancellation/restocking fee will not apply when an item is defective on arrival, materially different from its listing, or shipped incorrectly due to an error on our part.
  • Refunds: Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment processor, bank, credit card company, or other financial institution.
  • Payment processing fees: Where permitted by applicable law and the applicable payment processor’s rules, certain transaction or payment-processing costs may be non-refundable.

By placing an order through store.trilexfix.com, you acknowledge and agree to these cancellation and restocking terms.

5. Warranties

Some products come with a limited warranty. If a warranty applies, the warranty terms will be listed on the applicable product page or provided with the product.

If your item stops working during the applicable warranty period, contact us and we’ll guide you through the applicable repair, replacement, or refund process.

Warranty coverage does not necessarily cover accidental damage, liquid damage, physical damage, misuse, unauthorized modifications, improper installation, or damage caused by use outside the intended purpose of the product unless specifically stated otherwise.

6. Product Listings

We do our best to make sure all product descriptions, prices, photos, specifications, and availability information are accurate. However, errors may occasionally occur.

If we discover a significant pricing, availability, specification, or product-description error after an order has been placed, we may contact you to confirm how you would like to proceed. If we are unable to fulfill the order as described, we may cancel the order and provide an appropriate refund.

Product photos may be representative images unless otherwise stated. For refurbished products, the actual item may have minor cosmetic differences from photographs shown on the product page.

7. Limitation of Liability

To the extent permitted by applicable law, Trilex Fix is not responsible for indirect, incidental, special, consequential, or other damages or losses arising from the purchase or use of a product.

Where a product is defective and a remedy is otherwise available, our responsibility will generally be limited to the applicable repair, replacement, or refund provided under the product’s warranty, return policy, or applicable law.

Nothing in these Terms is intended to limit any rights or remedies that cannot legally be waived or limited under applicable law.

8. Account Responsibility

If you create an account with us, you’re responsible for keeping your login information secure and for all activity under your account.

You agree to provide accurate information when creating an account or placing an order and to update your information when necessary.

9. Privacy

We respect your privacy and do not sell your personal information. Information collected through our website may be used to process orders, provide customer support, communicate with customers, improve our services, and operate our website.

For additional information about how personal information is collected and used, please review our Privacy Policy and main site privacy policy.

10. Updates to These Terms

We may update these Terms from time to time. Any significant changes will be posted clearly on our website. Your continued use of the store after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by applicable law.

11. Governing Law

These Terms are governed by the laws of the State of California, except to the extent that applicable federal or other law provides otherwise.

Nothing in these Terms is intended to deprive a customer of any rights or protections provided by applicable federal, state, or local law.

12. Questions?

Need help? Reach out anytime: