Last updated: May 5, 2025

At store.trilexfix.com, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help with a straightforward return process.

Standard Return Window

You may return most new, unopened items purchased on our site within 30 days of delivery for a full refund.

To qualify:

  • Items must be in new condition.
  • Items must be returned in original packaging with all accessories, manuals, and components.

Opened or Used Items

We accept returns on opened items, but a restocking fee of up to 15% may apply depending on the condition of the item.

Returns will not be accepted if:

  • The item has been damaged, altered, or used excessively.
  • The serial number or security seal is tampered with.
  • The item is returned without original packaging and accessories (unless pre-approved).

Non-Returnable Items

Some items are final sale and cannot be returned, including:

  • Clearance items marked “Final Sale”
  • Digital products or software (once delivered)
  • Consumables (e.g., thermal paste, cleaning supplies) if opened
  • Any product labeled as “Non-Returnable” at checkout

Defective or Incorrect Items

If you receive a defective or incorrect item, contact us within 7 days of delivery and we will:

  • Replace the item at no additional cost, or
  • Issue a prepaid return label and refund upon return

Please include photos and your order number when contacting us to speed up resolution.

Return Shipping

  • If the return is due to our error (wrong or defective item), we cover return shipping.
  • For all other returns (e.g., changed your mind), customers are responsible for return shipping costs.

How to Start a Return

To initiate a return:

  1. Email us at support@trilexfix.com with your order number and reason for return.
  2. We’ll provide return instructions and, if approved, an RMA number.
  3. Ship your return with tracking. We recommend insuring valuable packages.

Refunds

  • Once we receive your return and verify the condition, refunds are issued to your original payment method.
  • Refunds typically process within 3–5 business days after approval.
  • Original shipping costs are non-refundable, unless due to our error.

Exchanges

We do not currently offer direct exchanges. If you need a different item, please return your original purchase and place a new order.

Have questions? Need help with a return?

Reach out to our support team at 805-612-0294 or support@trilexfix.com — we’re happy to assist.